How can we help?

Yes, you can. You will need to enter their contact details and personal information in the relevant fields. Please ensure that the details are accurate to avoid any inconvenience later on.

If you would like to book trips on the same day as your arrival or departure flight, you should make sure you have enough time to catch your trips. Re-arrange land transfer by a private taxi from/to the airport is the recommended option.

Ticket categories for children vary depending on the operator. Please note that not all ferry operators allow infants under 2 years old to travel free of charge. We strongly recommend checking the age category terms for your selected route to ensure you purchase the correct ticket based on your child’s age at the time of departure.

Children are welcome on board, and you may bring car seats and strollers with you. The ferries are generally safe for families; however, speedboats can be quite bumpy, especially in rough seas. While children are allowed to travel, it is up to parents to decide whether to take the risk, as the ride may be uncomfortable or stressful for very young children.

In cases of bad weather, ferry operators may refuse to allow children on board for safety reasons. 

To keep your child safe, please locate the life jackets as soon as you board and keep a close eye on them at all times. Sea conditions can sometimes cause motion sickness, so it’s wise to consult your child’s doctor beforehand about appropriate seasickness remedies.

Ferries are generally safe and comfortable for families. However, speedboats can be very bumpy, especially in rough seas, and are not recommended for infants. While some operators do allow infants on speedboats, the decision ultimately rests with the parents, as the ride may be uncomfortable or stressful for very young children.

Infants under 2 years old are required to sit on an adult’s lap when traveling by bus, van, ferry, or speedboat. Please note that not all ferry operators allow infants under 2 years old to travel free of charge. We recommend checking with customer service in advance.

Unfortunately we cannot change the currency selected once the payment has been made. Please ensure that the currency chosen is correct before proceeding with your reservation.

No, the route or itinerary of your booking cannot be changed—only the date and time can be modified, with at least 24, 48, or 72 hours' notice before departure, depending on the ferry operator’s policy. A small service fee of 200 baht per person applies for a second change.

Please note:

• Changes must be with the same ferry operator and boat type as your original booking.

• Changes apply to the entire booking. For example, if your booking is for 3 passengers, we cannot change the date or time for just one passenger.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

Yes, you can change your trip date as long as you provide notice at least 24, 48, or 72 hours before departure—the exact timeframe depends on the ferry operator you booked with. A small service fee of 200 baht per person applies for a second change.

Please note:

• Changes must be for the same operator and boat type as your original booking.

• The change applies to the entire booking; for example, if your booking is for 3 passengers, we cannot change the date or time for just one of them.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.
 

Bali Ferry :

Yes, you can.  The change is required 7 days' notice prior to departure date. There is a small fee of USD $10 applied per time. Please click the chat button to speak with one of our customer service agents who will take you through the simple booking change process.

Firstly, please monitor your email inbox for the confirmation email that will soon arrive. 

Additionally, all of your upcoming trips can be found by logging in to your member account, which is set up when you make your booking. Your username and password will have been emailed to you. This page is particularly useful as you can check all past and future trips, see your e-tickets, and receive new information about the trips you'll be taking.

Please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

After completing your online booking, your reservation will remain in “Pending” status until it is processed. Once confirmed, we will send your e-ticket via email. The process is usually very quick.

On the day of travel, please present your e-ticket to the ferry staff at the relevant booking counter. If you do not receive your confirmation within 24 hours, contact us immediately.

Most ferries offer refreshments and drinks on board. Snacks and light meals are also available for purchase, usually for an additional charge—please remember to bring cash if you plan to buy food during your ferry trip. While choices may be limited, you should still find something to your liking.

Unfortunately, it is not possible. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.

To avoid missing your trip, please plan to arrive at the pier at least 30 minutes before departure to allow enough time for check-in and boarding.

If you do happen to miss your ferry and wish to travel as soon as possible, contact us right away, and we’ll advise you on the best available options.

Some ferry operators may sell tickets directly at certain piers; however, prices, schedules, and availability can vary. We only accept online payments and cannot reserve seats on your behalf if you choose to purchase tickets at the pier.

You can pick up a taxi from Phuket airport just outside the airport terminal, though please be informed it is a busy place! 

Alternatively, you can organize your transfer through us on step 2 of your ferry booking process. The prices are very reasonable. For up to 3 people we have private taxis and for groups of 4-8 people, we can arrange a minivan pick-up service.

Phuket Ferry :

We understand that pier details are important to our customers. That’s why we’ve made the information as clear as possible. Your departing pier address is clearly shown on your e-ticket, which we sent to your email. Additionally, go to our Pier Information page for the most comprehensive local pier information you can find anywhere. Finally, if you still need more information, contact our Customer Service Agents; we are happy to help.

Ferry Samui :

FWe understand that pier details are important to our customers. That’s why we’ve made the information as clear as possible. Your departing pier address is clearly shown on your e-ticket, which we sent to your email. Additionally, go to our Pier Information page for the most comprehensive local pier information you can find anywhere. Finally, if you still need more information, contact our Customer Service Agents, we are happy to help.

Bali Ferry :

We understand that pier details are important to our customers. That’s why we’ve made the information as clear as possible. Your departing pier address is clearly shown on your e-ticket, which we sent to your email. Additionally, go to our Departure Point Information page for the most comprehensive information you can find anywhere. Finally, if you still need more information, contact our Customer Service Agents, we are happy to help.

Yes, and we would be glad of it. Some of our pages — a beach, a temple, a small pier — have no photograph at all, and where that is the case you will see an invitation on the page itself inviting you to share one.

The link opens a short form. It asks for your name, an email address so we can reply, and the photo. Nothing else is required.

The photo needs to be a JPEG, PNG or WebP, no larger than 8 MB, and at least 600 pixels on its shorter side — below that it is too small to use on a page.

You do not need an account to send a photo. If you do have one and use the same email address, your photos also appear under My Account → My photos.

You can pick up a taxi from the airport just outside Phuket airport terminal, though please be informed it is a busy place! 

Alternatively, you can organize your transfer through us on step 2 of your ferry booking process. The prices are very reasonable. For up to 3 people we have private taxis and for groups of 4-8 people, we can arrange a minivan pick-up service.

Sure, click here to visit our Ao Nang Information page. Here, we show you highlights and it's easy to book your trips to and from Ao Nang without leaving the page.

Sure, click here to visit our Phi Phi Island Information page. Here, we show you highlights and its easy to book your trips to and from Phi Phi Island without leaving the page.

Sure, click here to visit our Lanta Island Information page. Here, we show you highlights and it's easy to book your trips to and from Lanta Island without leaving the page.

Sure, click here to visit our Phuket Information page. Here, we show you highlights and it's easy to book your trips to and from Phuket without leaving the page.

Sure, click here to visit our Krabi Town Information page. Here, we show you highlights and it's easy to book your trips to and from Krabi Town without leaving the page.

By using Liva.com "phuketferry.com",  "ferrysamui.com" and "baliferry.com"  website and services customer agrees to contact the customer service team to resolve any problems you might have before opening a dispute with the bank. 

If the customer fails to do so, the customer agrees to pay $500 fine for operational costs of chargeback processing. 

Our customer service team will do everything possible to help customers to solve problems that might happen during the booking process or until the customer travels smoothly.

After your trip we send you an email inviting you to review it, and a single reminder if you have not replied. The link in that email takes you straight to the form — there is no account to create and no password to remember, because the link itself is your credential.

You can leave one review per booking. If you travelled on more than one booking, you will be invited separately for each.

There are a few reasons a link stops working:

• It has expired. A review link is valid for 90 days from the day it is sent.
• The booking has already been reviewed. Only one review is accepted per booking.
• The trip is not eligible. We only invite reviews for bookings the operator confirmed, that were not cancelled, and that were travelled within the last two years.

If you think your trip should be reviewable and it is not, contact us and we will look.

A review is not one score. You rate six separate things, each from one to five stars:

• Overall — the trip as a whole
• Punctuality — did it run to time
• Comfort — the vessel or vehicle itself
• Safety — how safe you felt
• Service — the crew and staff
• Value — what you paid for what you got

You can also add what was good and what was not, in your own words.

The form asks how you would like to appear, and anonymous is the default — if you skip the question, no name is published.

There are two choices:

• No name at all — the review is published without any name
• Your first name — for example "Anna"

We never publish your surname. There is no option to, and no review on this site shows one.

Whatever you choose, a published review also shows the month you travelled, the route, the operator, and a badge confirming it came from a real booking. It never shows your email address, your booking reference, or your contact details.

Changed your mind? Contact us and we will change how your name appears, or withdraw the review.

Yes, and this is deliberate: there is no minimum score a review must reach to be published. A one-star review is published on the same terms as a five-star one.

Moderation is there to catch abusive language, content that is unlawful, and anything that names or identifies another person without their consent. It is not there to remove criticism, and a poor rating on its own is never a reason to decline a review.

Consistently poor ratings raise an alert with us about the operator concerned, which is rather the point of collecting them.

Refunds will be processed by Liva within five (5) business days.

Please note that bank processing times may vary depending on your bank.

From the Liva submission/refund date, banks generally take up to 14-21 business days to process the refund payment and transfer the funds into a customer’s account, or until the next billing cycle. It depends on the issuer bank's procedures.

The refund amount may be converted to your local currency by your credit card company.

Don't worry, just contact us, and we will correct the mistake and make the necessary refund to you. Please do this as soon as you spot the error so that we can correct it on time.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

We accept major credit card (Mastercard, Visa) and PayPal account payments.

Yes, you can cancel your booking and request a refund as long as you provide notice at least 24, 48, or 72 hours before departure—the exact timeframe depends on the ferry operator you booked with.

Please note:

• Cancellations and refunds apply to the entire booking. For example, if your booking is for 3 passengers, we cannot process a refund for just one passenger.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

It takes approximately 5-7 days to refund to your Paypal account. We can only do this if you're originally booked with us using your PayPal account.

We lock an account for a short time after several failed sign-in attempts in a row. It is an automatic safety measure: it stops someone else guessing your password, and it happens whether or not the person typing was you.

You do not need to contact us. The lock lifts on its own — see How long am I locked out for?

The first lock is one minute. If sign-in keeps failing after that, each further lock lasts longer:

• 1st lock — 1 minute
• 2nd lock — 5 minutes
• 3rd lock — 15 minutes
• 4th lock and after — 1 hour

An hour is the longest you will ever be locked out. You get five attempts before the first lock, and as soon as you sign in successfully everything resets — the next time you mistype, you start again at one minute.

Wait, and try again. Every lock lifts on its own — a minute the first time, and never more than an hour however many attempts have failed. There is nothing to click and nobody to contact.

If you have forgotten your password, do not keep guessing: each wrong attempt makes the next wait longer. Use Forgot password instead. Resetting your password gets you straight back in.

Then someone else was trying to sign in as you, and the lock did its job — it stopped them.

Your account is safe: a lock means the attempts failed. Nobody got in. You do not have to do anything, and the lock will lift on its own.

We would still recommend two things:

• Change your password, especially if you use the same one on another website.
• Add an authenticator app in your account security settings, so a password alone is never enough to sign in as you.

If you get these repeatedly, contact us and we will look into it.

Locked is automatic and temporary. It happens after repeated failed sign-in attempts and it lifts by itself — within a minute in most cases.

Blocked is a decision made by our team, and it does not lift on its own. If your account is blocked you will need to contact us; waiting will not change it, and neither will resetting your password.

If you are not sure which applies to you, get in touch and we will tell you.

Membership registration is free and allows you to

• Check your upcoming trip status anytime on our site.
• Print out your e-tickets and VAT receipts easily.
• Enjoy a faster booking process next time due to not having to re-enter personal details.
• Receive information on new routes and new Liva Travel locations.
• Receive information on trip promotions and upcoming events.

PhuketFerry.com (formerly phuketferryboats.com) is a product under the ownership of Liva.com. The Website was established in 2011 with the goal of connecting the world to amazing places. Many of the amazing tropical islands in South East Asia are best reached by sea. Trouble is we found that it was extremely difficult booking ferry trips due to barriers of language, customer service, schedules, safety concerns, etc. So we decided to make the impossible possible, establishing a responsible travel agency complete with a Website and customer service team that would make it possible for you to confidently book tickets to dream island destinations from wherever you are in the world. We have since expanded into Thailand's Samui Island region and Indonesia's Bali region. Of course, we're not stopping there, so stay tuned to us to see the wonderful places we'll be connecting you to next!

As much as we look to answer your FAQs well, we know that sometimes it is just better to communicate with us directly. 

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.

All fares, trip schedules, and published routes are correct at the time of publication. However, it is possible for the information to change without notice. In these cases, we will change the information as soon as we know. At all times we vow to present to you the most accurate information that we can.