At the pier named on your ticket, look for the staff of the ferry operator listed on your ticket as well. Please present your e-ticket (QR code) from your phone or other device—they’ll provide you with a sticker and/or boarding pass and direct you to your boat. Most piers have staff available to help load your luggage. In Koh Samui, staff are usually stationed at booths near the boarding area; at other locations, they’re typically near the boats, wearing their company uniforms.

You don't need to print your ticket. On the day of travel, simply present your e-ticket (QR code) from your phone or other device to the ferry operator staff at the pier named on your ticket—they'll give you a sticker and/or boarding pass and direct you to your boat.

If you'd prefer a printed copy, you can register as a member on our site, which allows you to easily print out your e-tickets and VAT receipts.

If your trip is cancelled due to bad weather, you can choose between receiving a refund or rescheduling your journey.

Please note that refunds for bad weather are only issued if the ferry operator cancels the trip. Also keep in mind that speedboats are more likely to be cancelled than ferries, as ferries can usually operate in the rain except in extremely bad weather — though journeys may take a little longer during storms or strong winds.

To arrange your refund or new travel date, please click the refund button in your personal Liva account.

Your ferry e-ticket includes ferry transport, baggage fees, and handling. The free baggage allowance per person is 20–25 kg, depending on the operator. If your baggage exceeds this limit, you can pay the extra fee directly to the ferry operator in cash.

To check the baggage allowance for your specific trip, please refer to the trip details for your selected route.

Yes, you can change your trip date as long as you provide notice at least 24, 48, or 72 hours before departure—the exact timeframe depends on the ferry operator you booked with. A small service fee of 200 baht per person applies for a second change.

Please note:

• Changes must be for the same operator and boat type as your original booking.

• The change applies to the entire booking; for example, if your booking is for 3 passengers, we cannot change the date or time for just one of them.

To proceed, please click the chat button to connect with one of our customer service agents, or use any of the official channels listed in the footer of our website.

Warning: Please do not send requests by replying directly to the booking confirmation email, as this is not an official support channel.
 

Bali Ferry :

Yes, you can.  The change is required 7 days' notice prior to departure date. There is a small fee of USD $10 applied per time. Please click the chat button to speak with one of our customer service agents who will take you through the simple booking change process.

Unfortunately, it is not possible. Tickets will expire for late arrivals and are strictly non-refundable and non-changeable.

To avoid missing your trip, please plan to arrive at the pier at least 30 minutes before departure to allow enough time for check-in and boarding.

If you do happen to miss your ferry and wish to travel as soon as possible, contact us right away, and we’ll advise you on the best available options.